Refund, Return and Cancellation Policy
1. Order Cancellation
Customers may request cancellation of their order before it has been shipped or dispatched. Once the order has been shipped, cancellation may not be possible.
For customized or personalized calendars and artworks, cancellation requests may not be accepted once production or customization has started.
To request a cancellation, customers must contact our support team with their order details.
2. Refund Policy
Since our products include calendars and artworks, refunds will be considered in the following circumstances:
- The product received is damaged during transit.
- The product received is defective or has a manufacturing or printing defect.
- The wrong product has been delivered.
- The order has been confirmed as lost in transit and cannot be delivered.
Customers must notify us of any such issue within 48 hours of delivery, providing the order number, photographs of the product, and relevant supporting information.
Approved refunds will be processed to the original payment method within 7–10 business days. The time taken for the amount to reflect in the customer's account may depend on the bank or payment service provider.
3. Returns and Replacements
Returns or replacements will be accepted only for products that are damaged, defective, incorrectly delivered, or otherwise eligible under applicable consumer protection laws.
Customers must retain the original packaging until the issue is resolved. We may request photographs or other evidence to verify the claim.
Where appropriate, we may offer a replacement or refund, depending on product availability and the nature of the issue.
4. Non-Refundable Items
Refunds or returns will generally not be accepted for the following:
- Calendars and artworks that have been delivered in good condition and match the product description.
- Products damaged due to improper handling after delivery.
- Customized or personalized artworks, except where defective, damaged, incorrectly supplied, or otherwise required by applicable law.
- Orders where the customer changes their mind after shipment, except where a return or refund is required by applicable law.
5. Order Cancellation by Us
We reserve the right to cancel an order if the product is unavailable, a pricing or listing error occurs, or delivery cannot be completed for reasons beyond our control. In such cases, any payment received will be refunded in full to the original payment method.
6. Refund Processing Time
Once a refund is approved, it will generally be initiated within 7–10 business days. The final crediting time depends on the payment provider and the customer's bank.
7. Contact Us
For cancellation, refund, return, or replacement requests, please contact us using the customer support email address or contact details provided on our website. Please include your order number and a description of the issue.
We are committed to resolving customer concerns fairly and providing a satisfactory shopping experience.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on seller+b43f944d98914cf1a18b4c60eb72e3b4@instamojo.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
